I’ve had an extremely disappointing experience with Grays. I won an item at auction and paid promptly, then arranged a courier pickup within the first week because Grays are very strict about collection timeframes and late pickup fees.When the courier arrived to collect, Grays did not have the item available and sent the driver away without the consignment. This wasted my time and money, and extra out of pocket fees, even though I did everything right and acted quickly.To make matters worse, I lodged a support ticket, but the communication has been poor. Responses are slow, and when they do reply it’s just “we’re still investigating” with no useful information or timeframe. It’s now been more than two weeks since I won the bid, and when I call, they can’t tell me how long it will take, only vague comments like it won’t be “more than a year,” which is unacceptable.This has been the worst service I’ve experienced, and I expected far better from a company with Grays’ reputation. I would not recommend buying from them unless you’re prepared for delays, wasted courier costs, and very poor follow-up's, and if you do actually end up receiving the item you paid for, consider buying a lottery ticket the same day because clearly luck is on your side.
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Unlocking Value for Buyers & Sellers. Grays is the largest industrial, auto and commercial eCommerce business in Australasia, offering a huge range of industrial, auto, consumer and commercial goods, direct from manufacturers and distributors. We offer our buyers great value and convenience and our vendors an efficient sales channel to unlock value from their assets. Our online selling platform and commitment to first-class customer service mean you can trust us to make buying and selling easy, efficient, fair and transparent.See more
