grays.com

3.7
3.7 Based on 41 reviews

Unlocking Value for Buyers & Sellers. Grays is the largest industrial, auto and commercial eCommerce business in Australasia, offering a huge range of industrial, auto, consumer and commercial goods, direct from manufacturers and distributors. We offer ou...

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Average Rating

3.7

/
5

41 Reviews

5 Star
63%
4 Star
5%
3 Star
2%
2 Star
0%
1 Star
29%

All Reviews

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Review Time

Remo Ray de Angelis
The ad clearly states the motor bike starts and runs. It doesn’t start and run at all. I’ve got a me

The ad clearly states the motor bike starts and runs. It doesn’t start and run at all. I’ve got a mechanic onto it. Changing battery and Plugs no spark. Changing relay. It may need a brand new ecu as it was jumped and shocked and burnt out the ecu. Over $1,500 extra to be spent to have it running. Scammed big time by grays. False advertised as a runner. Lies. Be careful people of grays.

1
Date of experience: Feb 18, 2026
Remo Ray de Angelis
The ad clearly states the motor bike started and runs. It doesn’t start ever.

The ad clearly states the motor bike starts and runs. It doesn’t start and run at all. I’ve got a mechanic onto it. Changing battery and Plugs no spark. Changing relay. It may need a brand new ecu as it was jumped and shocked and burnt out the ecu. Over $1,500 extra to be spent to have it running. Scammed big time by grays. False advertised as a runner. Lies. Be careful people of grays.

1
Date of experience: Feb 18, 2026
Ken D'ARAN
Easy great value

Easy, very competitive price, quick free delivery

5
Date of experience: Feb 18, 2026
Dominic Chan
The whole entire process from buying to…

The whole entire process from buying to receiving was great. delivery process was extremely quick arrive the next day however it should be added that no information was provided as to the ETA of your item arriving the product which I purchased was delicate and it was wine and it was left in the sun, I think this should be addressed appropriately.

5
Date of experience: Feb 18, 2026
Marianne Healey
Helpful

Helpful, friendly staff on pick-up. Easy to use auction website.

5
Date of experience: Feb 09, 2026
Matin
Extremely Disappointing...... Wasted Courier Pickup and No Resolution

I’ve had an extremely disappointing experience with Grays. I won an item at auction and paid promptly, then arranged a courier pickup within the first week because Grays are very strict about collection timeframes and late pickup fees.When the courier arrived to collect, Grays did not have the item available and sent the driver away without the consignment. This wasted my time and money, and extra out of pocket fees, even though I did everything right and acted quickly.To make matters worse, I lodged a support ticket, but the communication has been poor. Responses are slow, and when they do reply it’s just “we’re still investigating” with no useful information or timeframe. It’s now been more than two weeks since I won the bid, and when I call, they can’t tell me how long it will take, only vague comments like it won’t be “more than a year,” which is unacceptable.This has been the worst service I’ve experienced, and I expected far better from a company with Grays’ reputation. I would not recommend buying from them unless you’re prepared for delays, wasted courier costs, and very poor follow-up's, and if you do actually end up receiving the item you paid for, consider buying a lottery ticket the same day because clearly luck is on your side.

1
Date of experience: Feb 04, 2026
Carlos Cardona
Auctions that deserve to be won...

I have bought wines previously from Grays auctions, my experience has been always pleasent. For my late buy I was greatily surprised with the diligence and speedy way that my order was delivered.Definitely Grays is getting much better as time goes by.Thank you !

5
Date of experience: Feb 02, 2026
Geof
easy transaction and collection

5
Date of experience: Feb 01, 2026
Glynne Morley
The only problem was with the payment…

The only problem was with the payment not working and doing it a second time. Presuming I haven't paid for it twice.

4
Date of experience: Feb 01, 2026
Jos Bansrae
My jaguar hit pot hole and busted both…

My jaguar hit pot hole and busted both left tyres and I managed to slowly drive to Grays Garage, the owner and receptionist made all kinds of excuses, and the staff were ready to help, there was an other customer very angry and arguing in reception, I drove to Alloy wheel repair few yards away and they worked from 2pm until 7 pm to repair my wheels and tyred, that is what I will give 5 points to, A. VOID GRAYS. AVOID GRAYS. IF I COULD GIVE MINUS 5, I WOULD.

1
Date of experience: Jan 31, 2026

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Business Details

  • Unlocking Value for Buyers & Sellers. Grays is the largest industrial, auto and commercial eCommerce business in Australasia, offering a huge range of industrial, auto, consumer and commercial goods, direct from manufacturers and distributors. We offer our buyers great value and convenience and our vendors an efficient sales channel to unlock value from their assets. Our online selling platform and commitment to first-class customer service mean you can trust us to make buying and selling easy, efficient, fair and transparent.See more

  • email feedback@grays.com.au
  • language https://www.grays.com

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