Pro: having a local contact on every island to assist usCons: -didn’t confirm I received updated itinerary and we missed a tour because of it-put us in a hotel on a steep hill with 2 people aged 65+ and refused to assist with this. Told us “you had 21 days to review your hotels and update” well we couldn’t see the hill of the street the place was on in photos. Told us if we wanted to go elsewhere they would help us look but we’d have to pay. - forgot to pick us up or cancelled our tour and after an hour and a half on the phone got picked up in a car and brought to a bus for a completely different tour than we selected.- did not schedule us a transfer to our hotel at the end of our trip from ferry even though this was included the rest of the trip.EDITED AFTER GRECA REPLY:-you flagged my review as an inaccurate depiction of what happened, however did you experience my trip? no. I would hope no one at that company would experience a trip like this. Everyone reading, please see my notes following each point with ***-While you didn't confirm receipt of the itinerary, there were no significant changes either; only confirmations of pick-up times and pick-up points were unavailable at the time of booking. ****This is a lie. A tour time was changed and we were never informed. It also took a few phone calls and lots of time to even call in and figure out what had happened. This was in Athens, the one free tour included. -As for the hotels, the location always depends on availability at the time of booking. It should be noted that both Mykonos and Santorini are mountainous islands and have steep slopes. However, on our website, we have a "special requests" section where our passengers can inform us about reduced mobility, dietary restrictions, etc. We have reviewed all the correspondence exchanged with you, and we didn't find any mail where you mentioned the inconveniences in your review. We wish we had known in advance in order to improve your experience. ***You were provided with passport information, which includes DOB as part of the booking process. This was a complete oversight on your part and your customer service reps were completely non-understanding nor empathetic when we called in. This really put a damper on our time in Mykonos. As I mentioned, from pictures online we couldn't tell the hotel was sitting up on a steep hill. You also ignored my final two points in my review, and didn't offer any reasonable explanations to what I experienced. People looking to book a Greece vacation - do NOT book with these people.
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Through technology, personal service, and ambitious planning, Greca comes to uproot the bad habits of the tourism industry, change them and create greater opportunities for the traveler of the 21st century:
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