I bought a new sealed prepaid card to handle some minor bills. After purchasing it at a local store, I added $270 to the card and waited in my car for about 15 minutes before checking the balance. When I called the support team, they treated me as if I were at fault. I explained that I had the receipt and the card, but they insisted I shouldn't have used a third-party app and abruptly ended the call. My second call was equally frustrating; they claimed they couldn't assist me since the account showed a zero balance. During my third call, I reached the fraud department, where I expressed that the company was the one committing fraud. The representative laughed and suggested I file fraud against them. I detailed how the store took my money and loaded it onto a card, yet no transactions were made. They control the funds, but when money disappears from the card, they refuse to help. I refuse to trust them with my direct deposit. I'm here to warn everyone that the company can face legal action. I have been deeply distressed, struggling to sleep, and still owe those I intended to pay. I am currently homeless and doing my best to make ends meet. My attorney is handling my case on a no-win, no-fee basis, and if we win, he’ll seek additional compensation for my suffering and the hours I wasted on the phone without resolution. Don’t let them get away with this behavior; it won’t end until I see justice.
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