Have used many Chef and Brewer pubs across the country over the years and normally have a good experience so thought we would try the Roebuck on our stay in the Preston area. What a mistake…. Asked for a quiet table on the booking form and got two members of staff (one called Ashleigh) slagging off and swearing loudly about another member of staff with a local behind a separator screen between our table and the kitchen door. We had to ask them to stop as it was becoming unacceptable to the extent we nearly walked out…. Yes an apology given but didn’t stop us wanting to get out of the pub as quick as possible after food was finished. Talking of food we ordered the Pork Belly and Chicken Duo; We could hear the bell being rung from the kitchen to say food ready to come out but it took the chef coming out after a good couple of minutes to ask one of the “swearing ladies” to actually respond to the bell and serve our food. It was just about warm enough to eat, Pork Belly was nice but nearly too cold to eat and the chicken duo had the smallest lukewarm pieces of chicken I have ever been served for a main meal in my 60+ years on this planet of ours, overall not the nicest food to eat but we were hungry after a days travelling to get to the Preston area. From our experience I would say there is some obvious staff discord going on leading to a bad atmosphere and cold food for customers to “put up with”. We will think twice before trying another Chef and Brewer in the future!
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Greene King is the UK's largest pub retailer and brewer.
