Review for key master willenhall I am beyond disappointed in my visit here today. Used this pub for many years for food and never had a bad visit and it’s usually a very busy place. Noticed there was a lot of empty tables and soon realised why. When we first got to our table we had to clean it as it had jelly on it. It was a reserved table so presumed it would be ready for us. Ordered the food on the app no problem took a while to come considering how empty the pub was. Steak wasn’t cooked medium rare nor was it 11oz but we just carried on. Daughter had the sloppy joes and it was labelled as ground beef in sloppy joes sauce, it came with baked beans mushrooms and onions. I feel this should have been stated on the menu especially for allergy reasons. This food went 90% un eaten. Not for allergy reasons but my daughter hates beans mushrooms and onions so we would have never ordered it. We then decided to order puddings as my one daughter was still hungry seeing as she had only had chips off her plate. After 30 mins I had to ask would they know how long it would be to get the puddings and could we possibly get our table cleared. The whole time we were there no tables were cleared around us plates just sat piled up. When the puddings came we were missing 2 ice-creams so I then had to go and re-ask for the remainder of our order. In a private conversation between myself and someone at my table it was said that “HE” never apologised referring to a male worker who we had said that we had waited a long amount of time and were getting a bit fed up at this point. A female worker who was listening in walked past our table stating “I did apologise” which was actually caught on voice note on my daughter’s phone. Now up to this point we had said absolutely nothing about the state of the table, the sloppy joes being completely falsely advertised which could be very dangerous, the wait for the food, the steak looking like a fat blob on the plate like a meatball rather than an actual steak we only spoke to ask did he know how long the puddings would be as we had waited a long time then it still came wrong so the outburst from the staff member listening to our private conversation was very much un called for. Now she could have said I’m sorry to be listening in but I can hear your not having a great time here is there anything I can resolve for you but nope. At this point my one daughter who unfortunately has learning difficulties panicked thinking something bad was going to happen so she just kept asking to leave so the puddings didn’t fully get eaten either. I approached the only manager I could see and he did inform me he’s not actually in today as manager so I asked who I could then speak to but he asked me what the problem was. I Informed him about the females outburst and said in brief that I found my visit there quite disappointing as I have always loved the pub and he said ok that shouldn’t have happened and that was that no one spoke to us after that. Very sad to see this pub like this today as we have had many meals here. I personally won’t go back and presume they would be grateful for that considering my review but maybe this review might just prompt a conversation to be had and some positive put changes in place to get it back to what it was.
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Greene King is the UK's largest pub retailer and brewer.
