We’ve been to The Plank and Legit a few times as it’s nicer than my local greene king pub! We booked a table to have a meal as it should have been my nephews 1st heavenly birthday, so we went here as it’s usually a nice pub, we was shown to the table we ordered our food and was waiting 40 mins for it, when the food came to the table there was no apology on how long it had taken to get the food out, we had our starters and mains come out together and the starters were stone cold, we asked for them to be sent back again no apology of the server, the mains came out and they were cold and could tell by the fries that they had been out and left on a heater for a while, again asked for these to be taken back, the server didn’t apologise he just took the plates! When the food came back out there was a hair in my chips, a hair in my child’s sausages and a hair in another members food! No one came to ask if our food was ok. After we had eaten the table wasn’t cleaned for at least 35 mins and we had to ask for it to be cleaned and for them to bring my child’s desert out, which again was a wait and then to be told by a member of staff that a chef doesn’t start until 5pm. We then went to the play area, to be greated by a rude member of staff, who said the play area was full and that she couldn’t tell me how long the wait would be as she had just started her shift and didn’t know who was over there time in the area! I do want to give positive feedback about Kirsty who couldn’t have been more polite and helpful and is an asset to the pub.
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Greene King is the UK's largest pub retailer and brewer.
