Recently had an allergy incident at a Greene King pub. We had written to them in advance about our allergy describing it as "very serious" and requesting that the food not be served to anyone at our table. We know they received this because they sent a standard disclaimer in return, but the information was not passed on to the serving staff who used the food in question as a garnish! Husband had to make a very quick exit to avoid anaphylaxis / hospitalisation. Wrote to Greene King to suggest they check their procedures but they failed to investigate, instead accusing us of not telling them how serious the allergy was. Given their refusal to take responsibility I no longer feel I can trust this chain.
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Greene King is the UK's largest pub retailer and brewer.
