Shocking customer service. We visited a greene king establishment and enjoyed our meals( family of 7) as we were on holiday and it was a birthday. We paid and walked off into the town. Imagine our embarrassment when we were approached by a member of the team some 150- 200 yards away asking if we had paid! Obviously we had but we had paid for the wrong table. Other people were looking at us as it appeared we had walked out without payment. We were asked to go back and pay the £30 difference. We returned to the pub and was met by a rude manager asking for full payment. It was their mistake not ours! She said it would be “awkward” to pay the difference so would refund the card. If she would like to know what awkward is perhaps she should experience being stopped in the street and asked to return…..for £30! I e mailed customer relations and got a generic e mail back stating that staff had been retrained in getting the table numbers right. Bet that was a long drawn out training session. I wasn’t happy with the response so suggested an area manager call. After numerous e mails chasing up the call a week later he calls. Seemed very apologetic about the whole farce and as gesture of goodwill woul send me a gift card. Unfortunately that’s where his interest in the matter stopped as four weeks later no card. Very very poor service from not only the crab inn at shanklin, but the customer relations team, the area manager and the regional manager as no call received from him. Come on Greene king, with the hospitality industry in problems across the country at least get the basics right. Sadly my faith in Greene king is lost. Rip Greene king.
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Greene King is the UK's largest pub retailer and brewer.
