So we have eaten here a few times and generally speaking it's been ok and then we turned up tonight and got to say it was the most disappointing evening of food and service we have ever had at this place I'm sad to say. The manager was abysmal,she didn't do anything and didn't talk to us and the only time she was behind the bar was to get herself a drink then sat back down and was on Snapchat for most of the time. When we asked her if she was the duty manager she said she wasn't working the evening even tho she was telling other staff what to do and getting herself drinks from the bar which means she just didn't want to deal with the complaints of us due to the bad service and bad food.When the food came out the burger my Mrs had was under cooked,the gravy our lad had was absolutely disgusting and the onion rings I had were laughable and had about 10 chips which considering it was nearly £20 for this meal was very disappointing.Other people from our party had bad food but I know they putting in complaints and reviews themselves so will leave that to them. When waited for ages to get served for drinks at the bar even tho 2 staff were sat by the bar and basically ignored us one of them being the manager that apparently wasn't working but still telling others what to do. When we 1st turned up at 6.30pm (time we booked for) no tables had been sorted for us or sorted out and the pre order they had asked for couldn't be given as no one answered the phone for the entire day so all the food was rushed out and it was blatantly obvious. We got 4 meals to the table and the other 9 of us waited 45mins for our food by which time the other 4 had finished unsurprisingly. Apart from 2 of the staff who were running around doing everything (by order of the manager who wasn't working) no one else did bugger all. Having worked in hospitality my entire working life as a chef I would be disgusted if I worked somewhere with this disregard and attitude to customer service and treatment of us and for the money we paid for this can say after years of using this venue I really do doubt I will use them again. So very sad to see how these people treat the very people paying their wages. Green King you need to look at this place and their management very closely as it was and complete disgrace!!!
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Greene King is the UK's largest pub retailer and brewer.
