Really annoyed 😒 just been to coppice wood farm near the trafford centre and witnessed some of the worst customer service / staff management i've seen for very very long time whilst most of the staff ( kay, Craig) very helpful and di their best their so called team leader Sophie saunters around looking and doing nothing to help them , she even berrated Craig on the counter in front of customers which i find totally un peofessional they are working extreamly hard . Were regular customers and sadly sophie's customer skills are left wanting , another customer asked if anyone was working on the carvery but instead of dealing with him she moved away which left him annoyed and another member of staff yo deal with the consiquences.This creates problems. Wgen my wife and i arrived we were told to use a " non reserved table" we sat at one with no sign only to be advised that it was reserved and someone had said something - complained this i suspect was sophie as she kept glaring at us . we said no problem we could move at which point a member of staff said its ok they are not due for 1.5 hours. Sophie was clearly the one who raised tbe issue but craig pointed out they we were regular customers and knew the rules.It's my feeling sophie is Not a team player or a good leader and needs to be spoken to or retrained on customer/ staff msnagement
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Greene King is the UK's largest pub retailer and brewer.
