On Dec 26 2023 I booked a table at The Cottage Loaf Thurstaston Wirral for a family celebration. We have been to this restaurant many times for our celebrations and did not expect the experience to be so awful..Unfortunately for us we hadn't read recent reviews. We arrived at 17.45. We were shown to our table.We ordered our drinks..The gin and tonic came with no ice. Apparently the ice machine was broken..On reading other reviews, post this visit, it had been broken since the 23rd!! We were not told this before the drink arrived....Would anyone like a gin and tonic with no ice!!!!????Next a slimline Coke arrived..very pale. We were asked to taste test the liquid...It was returned immediately. Not a good start for a family celebration. We then ordered our meal at 18.00. We had to ask the waitress for our meal at 18.45..The meal arrived at 19.00!!!!7 meals..All poor. 3 fish and chips..almost burnt chips and poorly presented. 2 mac and salad..been under the grill too long we think.1 pie and chips..The peas too hard and shot across the room when forked!! The gravy had to be spooned out of the container.. Pie crust very hard. 1Asian curry..Once again another apology for a replacement rice..and a very miniscule amount. The curry was garnished with red chillie peppers!!..All in all very disappointing and embarrassing for a family treat. Had I been there on my own I would have complained to the manager. This did not stop the next table complaining but I was so glad to leave with my family. I will not be visiting the Cottage Loaf again and not advising anyone else to go there..A very disappointed and embarrassed customer.
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Greene King is the UK's largest pub retailer and brewer.
