I visited the Freshfield pub a week ago with a friend. We had an appalling lunch!! I complained to Greene King head office, giving details. They responded by email within 24 hrs which was followed up the following day by an apologetic phone call from Sam at the pub itself, offering to repeat the meal at his cost.The repeat meal today, was in fact the total opposite of the first one to the point where it bore no resemblance what so ever to it. It was delicious and faultless!!Well done Greene King for your prompt action to put things right for us......and a big thank you to Sam for passing on our constructive feedback in order to improve things for the customer!
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Greene King is the UK's largest pub retailer and brewer.
