The Finery LondonIn June 2023, we booked a part for 200, this was accepted. 2 weeks before we were due to have our event, the booking was cancelled and was explained that the pub had new management and a new license and our booking was cancelled. The said that the previous management accepted the booking and they didn’t know anything about it, so they just cancelled the booking. After a conversation we were forced to change the booked to 100 people as apparently other bookings had been made which they didn’t want to cancel. Ricky who I spoke to was editing our booking and I saw there were actually 2 booking for the day, our booking was at 7:30, the other bookings where at 12pm noon for 12 and 6pm for 2pm. Surely cancelling a table of two for a party of 200 would make more financial sense, and then went on to blame low staff levels. Clearly 200 people was something they staff had no desire to entertain and wanted a quiet evening. The day out our event, the basement bar which we had agreed to be open was closed and when we arrived, the kitchen was shutting down at 6:20pm.The management then started to turn people back when there were less and 100 people and didn’t even left the pub. We couldn’t leave members of our even unable to go in and found alternative venue. The new management team has cost your company a LOT of money both tonight and in the future. A number of well known internet personalities who have a wide reaching audience will also be taking to social media to voice their displeasure at the actions of your staff, as the we’re not being allowed to even entry the premises. We have been going to this pub for events for the last 18 months, we will not come back again. You have lost good patrons who spend a lot of money. Expect more reviews like this
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