Greener energy group sold us a hybrid boiler / heat pump solution back in 2022, by Bosch group, the heat pump now has cobwebs as it just doesn’t run.I was sceptical that a heat pump would work for our large 1900ish house, but the sales guy convinced me that a hybrid was the best of both worlds. They scoped the system size needed, showed a payback and helped us get the govt subsidy, and said we wouldn’t need new radiators.Then things started to go wrong, once we had the first tranche of govt money they came to do another “technical” visit, at which point they said we needed a bigger boiler and pump. Having come that far we shrugged and paid up the higher cost.Post implementation the system never managed to heat the whole house, with certain radiators never warming up. They came and went, ruining a carpet in the process of a radiator valve change, and eventually we got to a kind of equilibrium where we gave up on it getting any better in terms of heat output, but the pump would run most days.Then the control systems went mad and it started coming on in the middle of the night and overheating during the day. A lot more hassle and a new control panel later and it worked again for a while. However, after a service, the heat pump stopped coming on. We had the guy round, and we managed to get it running by pushing it on. But once he left it never came on automatically again.The mad thing is that he claims it is working properly by never coming on, because gas is so much cheaper than electric! Despite the fact that the settings are the same as they were when implemented - i.e. changes in the relative price of gas and electricity since installation will have zero impact.They are basically saying they sold me an ornament.I’ve sent evidence of it not coming on during conditions which it used to and information on electricity and gas use going back years. I think the whole hybrid thing is the issue and we were missold. The whole drama has run on so long that all the assurance schemes they said we could turn to are saying it’s more than a year since installation date so they can’t get involved.Complete rip-off and misuse of govt money. Cold house, so just put in a wood burner.
Claim your business profile now and gain access to all features and respond to customer reviews.
Greener Energy Group have over 30 years combined experience of providing energy saving solutions to customers, helping them to save money on energy bills and making their home more energy efficient. Our head office is based in Paisley with satellite offices in Aberdeen and Inverness, we are an established, stable and trusted company with installations spread over the whole of Scotland. Throughout the years we have accumulated a large existing customer base who are testament to our professionalism, level of care and customer service provided.
This experience has enabled us to develop specialist in-house knowledge of how to best integrate energy savings solutions into your home. Our systems are suitable for home owners, commercial businesses, housing developers, housing associations, hospitals, schools, offices, factories and hotel chains. All our systems are designed to minimize your environmental footprint whilst maximizing your potential energy and cost savings.
We have an extensive range of installation partners who deliver the highest level of quality installations to ensure the customer is fully satisfied. This is also backed up with guarantees and technical support from industry leading manufacturers.
We can also advise you and utilize any current Government funding available to help and assist you with the purchase of some of our products.
Greener Energy Group is in business for a purpose: to make a meaningful difference in the fight against climate change. All our customers benefit from our experience in terms of technical expertise, breadth of deployment and absolute commitment to providing solutions that meet the needs of our customers.
We welcome all Trust Pilot reviews and anyone who leaves a review will be entered into our free monthly draw where a customer will be picked at random to receive £100 M & S Vouchers.See more
