I found an ambulance for sale on EBay. The listing stated several issues including that the rear air bags had deflated. When asked if it was drivable the seller said it was, so I placed a bid and won. I then took out Green Flag Mayday with personal cover (because I intended to convert the van to campervan) and wanted cover should I have any problems driving it 170 miles home.
When I went to collect it 3 days later it was obvious that it could be driven, but certainly wouldn’t survive a 170 mile drive, so I called Green Flag and explained the exact situation. After checking my details I was initially told they would transport it home for me. A while later I was called by a lady from Green Flag wanting to know more. I explained…. Bought on eBay, was told it was drivable and discovered it isn’t, so I”m stuck 170 miles from home. I was asked to standby while some checks were made. The lady rang back and read back the sellers description from the EBay listing which mentioned the air bag problem. She concluded that I knew the van had the issue when I took out the policy and cancelled the request for help. That was brutal, and amounted to an accusation of dishonesty. Maybe I hadn’t even read the full description, she didn’t know that and ignore the fact I had been told it was drivable. It left me feeling like I was trying to cheat the system even though I had been completely honest about the situation. It was not my intention to get a free recovery and fully intended to drive it home based upon the sellers assurances and only took out cover in case of a breakdown en route. No sympathy whatsoever, not even an offer to send someone to see if it could be made drivable. Having checked the small print it specifies that the vehicle being covered must be serviceable when cover is taken out. As far as I was concerned it was, but they decided it wasn’t. Beware… as with all insurances they will find a way to avoid paying out.
Luckily I had RAC personal cover and they sorted it, no quibble whatsoever,
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