I had a very disappointing experience purchasing a refurbished phone through this Marketplace seller.
The device was sold as being in “excellent condition,” but the first phone arrived faulty. After going through troubleshooting and returns, I was sent a replacement — which was also faulty (microphone failure). As a result, I was left without a working phone for over a month while trying to resolve the issue.
Throughout the process I felt the burden was placed on me to repeatedly prove the faults and wait through lengthy procedures, despite the problems existing from the start. Communication was polite but slow, and resolutions took far longer than expected for what should have been a straightforward consumer guarantee issue.
I understand faults can happen with refurbished devices, but receiving two defective units and being without a usable phone for such an extended period was extremely frustrating.
Unfortunately, based on this experience, I would not purchase from this seller again.
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Green Gadgets is one of New Zealand’s leading suppliers in the smartphone and tech device market. We have dispatched in excess of 1,000,000 devices worldwide and we pride ourselves on delivering an exceptional product with first-class customer service.
