We contracted with Green Home Systems on 5/18/22 to install a solar system for our home. The contract stated that work would be complete in six months. The system was not completed and online until 1/16/24; twenty months after the contract was signed, 14 months late. Despite the fact that the system was not functional, we began being billed for it (while also paying Xcel) at the rate of $250 per month. This continued for five months before the system went online and became functional. We were told by our project manager that we would be reimbursed for these payments more than 18 months ago, but still have received no such reimbursement.Our system then failed 5/22/24; less than six months after it was finally put online. Though the contract states we have a 25-year warranty on parts and labor, repeated contacts with Green Home Systems, asking for repair to the system we contracted for, went unanswered. No one even came out to access the problem for months and the system was not even partially repaired until 9/28/24. That is an additional 129 days without service from a system we contracted and paid for. And it was another 87 days before the battery was replaced and the system was fully functional.Run, do not walk away from this totally unethical company!
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Green Home Systems is dedicated to helping home and business owners achieve energy independence by providing the highest quality solar products and the most comprehensive customer service experience possible.
