booking number: MA658878190Greenmotion in Marrakech had a not appropriate behaviour during the pick up. To pick up the car it was supposed to leave a deposit of 17.000MAD. I used my two credit cards with a plafond of 3.500GBP (the first one) and 15.000euros (the second one). The agent tried several times to process the deposit of 17.000MAD, nearly 1600euros. the transaction didn't go trough several times. As a person working in a bank, I asked to leave me a copy of the denied transactions, and actually the agent said: I am sorry, but no copy is provided. So, In order to pick up the car I had to pay 500MAD more, in order to reduce the deposit to 6.000MAD (where I got the receipt). At this time the POS provided the receipt. My suspicion is that: Greenomotion in Marrakech, denied by purpose the 17000MAD transaction. I say this because the two banks never received the request for the payment of 17.000MAD. And with my two banks APP, I can see in realtime any payment attempt. I will open a complain to greenmotion, asking for the refund of the 500MAD.Greenmotion doesn't have a good reputation for some tricky and dirty games during the pickup and vehicle return.
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Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
