STAY AWAY! UNRELIABLE! Fortunately, my £200 was refunded by my credit card company after this service wrongfully deducted it from my damage deposit (though they are disputing this!). I also had to fight to get my fuel deposit back!
I inspected the vehicle for damage upon pickup, as outlined in the rental agreement. There were no issues aside from what was noted in their documentation. The day after I returned the car, they claimed that one of the tyres didn’t match and accused me of swapping it – which I did not.
Without photo or video evidence showing all tyres' make and model, I cannot prove that I didn’t change the tyre. They, of course, have no proof that all tyres were matching when I received the vehicle either.
Additionally, in past rentals, I was contacted to pick up the car later than scheduled due to other bookings and also asked to return it earlier than I had paid for.
Unprofessional service!
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Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
