Review Time
Booked with U-Save, it turned out with Green Motion. None or less, the Heathrow office charged 10 times more for not paying the holding deposit with credit card.
Also, Green Motion charged me PCN management fee £65 TWICE, even I have told them the penalties were appealed. They took the money directly from my account without informing me.
HUGE DISAPPOINTMENT and bad experience with Green Motion, will never book with them again, please be aware the low price trap on booking.com and the other third party website.
STAY AWAY! UNRELIABLE! Fortunately, my £200 was refunded by my credit card company after this service wrongfully deducted it from my damage deposit (though they are disputing this!). I also had to fight to get my fuel deposit back!
I inspected the vehicle for damage upon pickup, as outlined in the rental agreement. There were no issues aside from what was noted in their documentation. The day after I returned the car, they claimed that one of the tyres didn’t match and accused me of swapping it – which I did not.
Without photo or video evidence showing all tyres' make and model, I cannot prove that I didn’t change the tyre. They, of course, have no proof that all tyres were matching when I received the vehicle either.
Additionally, in past rentals, I was contacted to pick up the car later than scheduled due to other bookings and also asked to return it earlier than I had paid for.
Unprofessional service!
After waiting for ages to be served, the Green Motion representative attempted to gaslight me into buying additional excess cover at the desk, despite the fact that I had taken out excess cover with Easyjet Car Rental. To try and convince me to take their cover the Green Motion representative told me that the Easyjet excess cover didn't cover windows, tyres and underneath the car. He also told me that when I returned the car they might not have time to inspect it, so I might not get the excess back if they then found damage when the car after I had departed. I didn't take Green Motion's additional excess cover and when I subsequently reviewed the cover I had bought through Easyjet I found that it was adequate - it was also a lot cheaper! I also made sure that the car was inspected when I returned it.The Green Motion location at Gatwick is in a rundown yard some distance from the airport. It is poorly lit, making it difficult to inspect the car when you pick it up or drop it off in the dark!The fuel policy is to bring the car back with the same fuel as when you pick it up, which means that you end up either putting too much fuel in the car or end up paying excessive refuelling charges
AVOID! SCAMMERS! Thankfully I've had my £200 refunded by my credit card company that this company unlawfully took from my damage deposit (although GM are contesting this!). Also had to fight for my fuel deposit to be returned!I checked the car for damage when I took the vehicle, as per the rental agreement. There was no damage other than that recorded on their paperwork. The day after retuning they told me one of the tyres didn't match and that I had swapped it - I had not.As I have no photo/video evidence of all the tyres showing make and model, that say I cannot prove I did not change the tyre. They of course have no evidence that when I took the vehicle all tyres were matching either.And to add to this, on previous hires I've been called and asked to pick the car up later than I'd booked because of other collections booked and also to return the car earlier than I'd paid for.Cowboy company!
Avoid Green Motion! dishonest charges and awful customer service!I had a terrible experience with Green Motion and would strongly advise others to stay well away.They charged me over £2,000 to my card for a tiny scratch that would clearly cost nowhere near that amount to repair. There was no fair assessment, no reasonable explanation, and the money was simply taken without any justification.Customer service was completely unhelpful and dismissive when I tried to challenge the charge. After this happened, I looked into the company further and discovered that many customers report the same behaviour excessive damage claims and aggressive charging practices. Sadly, I didn’t take these warnings seriously until it happened to me.Many insurance providers do not cover Green Motion, which is a major red flag!Do not use Green Motion unless you want to risk serious financial trouble!!!
We rented a car at Edinburgh green motion on 22 July and returned it on 2 August. We originally booked through Carjet who passed our booking on. We paid £1505 - same as many other reviewers (over $3000 Australian)We returned it on time, in good condition and with a full tank of fuel. We unfortunately received a fine for driving a non electric car up to Durham castle (had no idea) £68 with Green Motion adding a further £68 administrations fee.It is now 11 weeks - 55 business days and NO REFUND!We have started a dispute with our credit card bank to try to reclaim our funds.We have tried emails phone calls. ABSOLUTELY useless trying to phone their 0333 888 4000!We are now writing reviews - which is now obvious many people are experiencing the same problem.We will go down the path of filing a complaint with the citizens Advice Scotland too.DEFINITELY DON’T use Green Motion.
Update #3As of October 18, (rental period ended July 29), still no refund from Green Motion car rental of my £1505 deposit despite a reassurance via email that this case has high priority. Update #2As of October 9, still no refund despite promise of a refund.More than 10 weeks and counting.Update. As of september 26, still no refund. More than 8 weeks and counting!No refund of excess received from Green motion Edinburgh. Paid with international Visa Credit Card. Payment was accepted immediately and could be seen in my credit card App. But now Green Motion has stopped communication after 30 days Reading reviews of this location on Google maps for the past week indicate clearly that this is ongoing for a large number of customers.For me it is 48 days and counting with no refund (1505 pounds) in sight.Avoid this company or risk the grief and anxiety I and so many others have been subject to and possible loss of 1505 pounds
Scammed me out of 140 pounds even though I tried countless times to get into contact with you and green Motion that I had left my credit card back in South Africa by mistake and was trying my best to find a resolution only to be refused to pickup the car and denied a refund multiple times. I called multiple times the day before and morning of. I even emailed multiple times and left a voice mail still nothing.The call centre staff were not helpful at all and the first was just blatantly rude. Not only could I not pickup the car i was essentially left in the lurch and had to rent another vehicle for a higher price and still didn't get the money I had already paid back.Ruined my entire holiday and I feel scammed and frustrated that I ever trusted easy jet or the car division. Still waiting on a resolution on my complaint. I just want my money back at this point. Green Motion Edinburgh never responded to a single call. voice mail or email. They even lied and told me at the desk not to worry easy jet would refund me automatically as the transaction/pickup could not be completed.Only to be told that its not easy jet cars problem and that I won't be receiving my money back by the first call consultant. It took me until 10pm to get to my hotel due to all this and completely ruined my holiday and I lost a full day due to the car department and my easy jet flight being so delayed. Shocking experience in every regard. Just want my money back ...
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Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
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