We’ve had our GreenPan cookware (small pan, large pan and large wok) for 18 months, and from the start food stuck to the pans, and it has only gotten worse over time. By comparison, Le Creuset saucepans we purchased at the same time are still perfect, so this isn’t about how we use or care for the pans.We reached out to GreenPan under their warranty, and their response was frustratingly dismissive. They suggested we try their “cleaning method” because “It is likely that you have a layer of carbonized oil built up on your pan that will create a barrier between the pan and your food,” even though we always handwash the pans, exactly as recommended.They also told us that “Chipping up to 1 to 2 mm is a perfectly normal occurrence” and that “any imperfections… are considered a reflection of the hardness of Ceramic coatings” and therefore “does not require a replacement.” Essentially, they are saying the issues are normal and safe, and we are expected to just live with them. These are expensive pans and they should not chip so easily !For a brand that markets itself on quality and durability, this has been incredibly disappointing. The pans do not perform as promised, and the customer service response made it clear that the company will not take responsibility.I would not recommend GreenPan cookware. Go for Le Creuset instead !
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Gezond koken begint bij GreenPan, de expert in kookgerei met een gezonde keramische antikleeflaag – veilig, duurzaam en snel schoon zonder schrobben.
