I bought two pans from NZ Farmers. The wok and a 26inch fry pan.About $80 eachThey were black in colour. I don't remember if they had fancy names for each of them or not. :-/I bought them in December 2023. By March 2024 they were done.I gave extra special care when cleaning these items. Always allowing to cool before cleaning. Never used any metals in the pan or for cleaning.Always used plastic or wood during cooking.Always had separator between pans in cupboard.But no matter what I did I couldn't save the alleged non-stick surface.When we bought these items they ONLY had a cardboard wrapping that came with the instructions printed on the inside. There was nothing else provided.It claims they are dish washer safe, can use scrubbing items (Everyday dish washing brush) as long as its not metal.What the packaging did NOT say (I got this info from their customer support team)-Pans must only be used in LOW to MEDIUM heat. NOT HOT. (How do you cook stir-fry on medium heat!? Its a wok! Stir-fry must be done in a hot pan.)-Do not use Olive oil or Butter in pans. Use Vegetable oil, canola oil, Bran oil. So, do not use healthy oils.-You must use a sponge to clean that has Melamine in it or a cloth. (Contradicting the packaging)-If food is sticking. Wait for pan to cool. Add hot water and turn on the element to heat from the bottom and food will release. (Of which it does. But a lot more cleaning time and electric cost)When I contacted the customer support I explained that there were no instructions with the items reflecting what they had told me on the phone and by email. Also, that staff at the store were also surprised by the conditions of use as recommended by the customer support. As there was no label reflecting this on the items at the time.Now, however, all of their items have a sticker underneath the cardboard wrap stating the care and use conditions that their customer support had verbally informed me of. My supermarket frying pan is two years old and still going strong. It cost a mere $25 :-/ It was $55 cheaper. Damn.
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