First let me state that I love the Greenpan set that I purchased, my issue is with the warranty service they claim to provide but do not. I purchased my pan set from a store on March 1, 2024 and the 7" sauce pan coating started to chip. I contacted the company because the store did not have a replacement set and I didn't want to return the full set because of 1 pan with an issue, I like them to much. I contacted Greenpan and explained the issue, told them the date of purchase in the first communication. They requested photos of the damage, the size of the pan and the receipt for proof of purchase. There was an exchange of 5 emails and I presumed the company would replace the pan. I did not want a refund, I wanted the pan replaced. I was advised to return to the store and as mentioned the store did not have a replacement set. I mentioned I would wai the 30 days and request a warranty replacement. On the 6 reply from Greenpan - Karen Lennox, Director of Consumer Services stated that they would keep my emails and would not honour the warranty but that I could return my pan set to the store and Greenpan would offer the best price possible on a replacement set. As a consumer I am tired of companies exploiting loopholes to get out of doing what is right. I want 1 pan out of an 11 piece set replaced because it is faulty but the company will not honour their warranty because of a 30 day return policy from the store. In other words if I had waitied 1 more week Greenpan would have honoured the warranty. I will never purchase another product from this company or any affiliates based on the exchange with Shayna and Karen from Greenpan as it is very shady that they continued to respond knowing of their supposed agreement with their retailers and the 30 day policy. I have the supporting emails and pictures if needed. I would not purchase from this company based on their customer service. If you can't stand behind your product, you shouldn't be selling it. The issue isn't a 30 day policy, the issue is that the pan failed within the first 3 weeks. Stand behind your products GREENPAN!
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GreenPan created the original healthy ceramic non-stick cookware. It is the trusted go-to brand for non-toxic, easy to clean and easy to use pots and pans.