The wait times for customer service are unacceptable. Each time I call, I find myself waiting 30–40 minutes to reach a representative. I only reach out when issues can't be resolved online, yet assistance is consistently hard to obtain. Today, I've already been on hold for nearly 30 minutes. This provider has faced criticism for years regarding this issue, with no noticeable improvement. The lack of action indicates a poor commitment to customer service.
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Green Shield Canada is a not-for-profit benefits carrier that provides drug, dental, extended health care, vision, hospital and travel benefits for groups and individuals, as well as administration services.