greenshield.ca

Been trying to get help login to my account for 2 days. on hold for hrs. No agents working there? ab

Been trying to get help login to my account for 2 days. on hold for hrs. No agents working there? absolutely horrible service. Accessing account online tot0303ally confusing.

Date of experience: Mar 02, 2026

Greenshield does not cover HRT! They are obviously using outdated information from the 1990's. Hormo

Greenshield does not cover HRT! They are obviously using outdated information from the 1990's. Hormone Replacement Therapy is not a discretionary or cosmetic treatment. It is the standard medical therapy for a recognized endocrine disorder: hormone deficiency. My physician prescribed this medication to treat a clinically diagnosed condition, not to improve general wellbeing or comfort.

Untreated hormone deficiency is associated with well-documented medical risks, including:

* Accelerated bone loss and osteoporosis
* Increased cardiovascular disease risk
* Cognitive decline
* Severe vasomotor instability (hot flashes, sleep disruption)
* Genitourinary atrophy and recurrent infections
* Mood and neurological symptoms related to endocrine dysfunction

HRT is the first-line treatment recommended by major medical bodies including:

The North American Menopause Society (NAMS)
The Endocrine Society
The Society of Obstetricians and Gynaecologists of Canada (SOGC)

These organizations recognize hormone therapy as medically necessary treatment for hormone deficiency when prescribed by a physician after clinical evaluation.

To all my fellow women out there - Get LOUD about this. It's unacceptable that this therapy is not covered.

Date of experience: Feb 23, 2026

The Most Frustrating Insurance Experience

This has been the most frustrating insurance experience I've ever had. They seem to intentionally complicate the claims process. Over the past 10 months, while trying to claim a pre-approved orthodontic procedure, I've had to call multiple times just to ensure my claim is processed correctly. They frequently misplace claims, assert that receipts weren't submitted (despite my documented proof), or deny my claims citing internal errors. It's been a complete nightmare. I truly wish my employer had selected a different provider.

Date of experience: Jan 16, 2026

The Worst Insurance Provider

This is by far the worst insurance provider imaginable. They make it incredibly difficult to receive payments for claims. For the past 10 months, I've been trying to process a pre-approved orthodontics claim and have had to call repeatedly to ensure proper handling. They often lose claims, claim I didn't submit receipts (which I have documented), or deny my claims citing internal errors on their part. It's been a complete nightmare. I wish my employer had chosen a different provider.

Date of experience: Jan 16, 2026

Inaccessible Service

Date of experience: Jan 16, 2026

Extremely Long Wait Times

I have been attempting to contact customer service for two days. Each time, I've waited around 30 minutes before having to hang up, and 38 minutes on another call before getting disconnected. Now, I've been waiting for over an hour for a representative. The person who finally answered was new and suggested I call back or check online. It was a waste of my time. He mentioned there was nothing they could do to expedite adding my son to my file, despite having provided all necessary information.

Date of experience: Jan 13, 2026

Unacceptable Wait Times for Support

The wait times for customer service are unacceptable. Each time I call, I find myself waiting 30–40 minutes to reach a representative. I only reach out when issues can't be resolved online, yet assistance is consistently hard to obtain. Today, I've already been on hold for nearly 30 minutes. This provider has faced criticism for years regarding this issue, with no noticeable improvement. The lack of action indicates a poor commitment to customer service.

Date of experience: Jan 06, 2026

Still Waiting for Assistance!

I'm currently on hold trying to make a simple yet urgent inquiry. This has become typical for this provider. It's heartless, bureaucratic, and under-resourced. Avoid insuring through them if possible!

Date of experience: Jan 05, 2026

Very Poor Experience

I had a very poor experience. I called to ask about our travel coverage outside of the country. After a long wait, the customer service agent spoke very broken English and was quite rude. I attempted to inquire about additional insurance costs but ultimately had to give up. I'm very disappointed and would not recommend this provider.

Date of experience: Dec 31, 2025

Dreadful Customer Interaction

Absolutely dreadful to work with. They require prescriptions for basic services that weren't needed with other providers. I do not recommend this provider at all.

Date of experience: Dec 31, 2025