I purchased a renewed chair and the armrest broke in less than ten days. When I contacted support, their responses were slow and confusing, and they kept changing their stance. Despite the warranty clearly covering the armrest, they attempted to deny my claim. The product's failure was disappointing, and the support experience only made it worse. I expected a straightforward replacement for a clear issue, but instead received excuses and vague responses. I'm sharing this to inform others about what to anticipate when buying renewed products here.
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