Review Time
I purchased a renewed chair and the armrest broke in less than ten days. When I contacted support, their responses were slow and confusing, and they kept changing their stance. Despite the warranty clearly covering the armrest, they attempted to deny my claim. The product's failure was disappointing, and the support experience only made it worse. I expected a straightforward replacement for a clear issue, but instead received excuses and vague responses. I'm sharing this to inform others about what to anticipate when buying renewed products here.
This brand feels like a scam! It's all about marketing with little regard for design. I bought a chair that turned out to be extremely uncomfortable, causing knee pain within hours. It seems these chairs are not designed for the local body type. This costly purchase was a gamble that set me back significantly. When I reached out to customer support the day after assembly regarding an exchange, they dismissed me, stating it was now my loss. I realized I fell for misleading online ratings. If you've never tried one of these chairs, save your money.
Terrible experience. I ordered a chair and did not receive the invoice or tracking details. After raising a support ticket, they provided the information, but the order was delayed by a week, and I received a damaged product. When I raised the issue, they promised a replacement but then claimed they didn't have the part in stock and could only offer a refund. The order pickup was also delayed, and after a week, I still haven't received my refund or any further communication.
Support is non-existent for the product purchased online; they just redirect you to the online retailer. What's the point of buying this chair if the retailer handles all customer issues? It's better to shop offline or choose a different brand rather than dealing with this disappointing one, especially when the chair had problems from day one.
Their flagship product has worn out after just 18-24 months, with the cushion starting to tear. I've been experiencing back pain from sitting in this chair for extended periods, which I attribute to the worn-out materials. It has impacted my ability to work comfortably. I've realized this after comparing it to other chairs that don't cause pain. To add to my frustration, customer support has been unhelpful and slow to respond.
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