We are disappointed, though not surprised, by the ongoing inconsistencies in Green Vista Living’s representations regarding our transaction.
Green Vista Living’s stated policies changed materially after our purchase. At the time of sale, the restocking fee communicated to us was 15%. Weeks later, only after disputes were raised, that figure was revised to 40%. This higher fee was never disclosed at the time of sale, and we have documentation showing the original terms that were provided to us.
We were also not clearly informed prior to purchase that the panels supplied were commercial-grade rather than residential. This distinction was critical, as the panels were intended for residential installations and delivery to private residences. These requirements were communicated clearly before purchase, yet the products delivered did not align with those expectations.
Green Vista Living has also stated that one shipment was “returned.” In reality, that shipment never reached the client’s location. Despite this, we were charged an expedited courier return fee for an item that was never delivered, which we believe was improper.
Regarding the remaining panels, Green Vista Living has claimed that retrieval attempts were unsuccessful due to client non-cooperation. On both occasions, the clients directly refuted this and confirmed that no such pickup attempts occurred. As of our most recent confirmation, the panels remain at the client’s location.
We find it concerning that products remained uncollected for an extended period while responsibility for retrieval was repeatedly disputed. Characterizing this situation as a simple “ongoing commercial dispute” does not reflect the number of unresolved issues involving product suitability, changing policies, return logistics, and billing.
Based on our experience, working with Green Vista Living has been frustrating and disappointing, we would urge others to proceed with extreme caution.
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