Aug. 5, 2024 purchased the Greenworks GPW3000 Pro Series Pressure Washer at Lowe's for $436.41. It worked well all summer 2024 & 2025. Winterized it both winters according to greenworks manual. First time to use it this spring, April 2026, the pump started rattling and would loose pressure and then shut down completely. Troubled shoot water source and power source (same sources ive used for 2 seasons). Everything checked out. Called Greenworks on warranty on how to get it repaired. Spoke to two different women. They each wanted me to walk through a "5 minute tech check". When I asked them "who is going to walk me through the check", I was ignored at first. Finally, the first lady told me she was. I asked her if she was a technician to which she ignored. So I explained that I have rebuilt these tri-plex pumps and do not want to mess with this one or it will void my warranty. I explained I could hear the something in the pump rattling. She explained that she still had to do this check. I asked her to just tell me what she was going to have me do because I was not sitting at my pump and I can tell her if I had already performed those checks. She refused to tell me the steps she had to walk me through. So I explained what checks I had done. I told her I had already checked my water source; I checked for an air-lock by priming the pump according to the manual and checked the outlet voltage and amperage. She was adamant that she could not help me "unless you step through the tech check list with the machine with her on the phone". She explained that was their "policy". I told her no where in the warranty does it say that an unqualified person will step me through a tech check on the phone. She hung up on me and switched me to the Greenworks online feedback survey. I filled out their 5 questions. Called back and spoke to another assistant. I got the same results and same response. Same Greenworks survey. Two assistants hanging up on me because I refused to let them ignore me. They demanded that I wasn't listening to them and it was the other way around. Warning: These assistants are NOT trained in technology. The simply follow a written skit. The second lady told me they do not repair their product, they replace them. I asked what do i need to do to my broken Greenworks pressure washer replaced. She stated again that i had to step through a tech check. I told her to let me talk to a technician then. She became argumentative when I was asking legitimate questions that she could not answer. She then accused me of not listening and being argumentative. Their assistants are trained to attempt to flip honest argument into accusing the customer of belligerent arguing. An argument is stating facts. That is what I did, and they have no script to legitimate factual argument. Greenworks is a China built product. I highly advise anyone who is looking for a good pressure washer to not fall for Greenworks price undercutting to just sell their product. I will never purchase another Greenworks product. I said that about Ryobi years ago when I ran into this same thing with their products. Good luckKen
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