Review Time
Very disappointed with Greenworkers. I bought the GRV-1010 about 3 years ago and it suddenly stopped working and says “Charging” but won’t stay on the dock, and none of the buttons respond.
Customer support was no help. I followed all their instructions, but they just told me it’s out of warranty (only 1 year) and offered zero troubleshooting after that. They also couldn’t even find my order from their own website.
It seems the battery is only designed to last 2–3 years, which is frustrating given the short warranty. Poor support and disappointing product lifespan. Would not recommend.
Very disappointed with Greenworkers. I bought the GRV-1010 about 3 years ago and it suddenly stopped working and says “Charging” but won’t stay on the dock, and none of the buttons respond.Customer support was no help. I followed all their instructions, but they just told me it’s out of warranty (only 1 year) and offered zero troubleshooting after that. They also couldn’t even find my order from their own website.It seems the battery is only designed to last 2–3 years, which is frustrating given the short warranty. Poor support and disappointing product lifespan. Would not recommend.
Spent maybe $2,000 on a complete 80 volt residential Lawn Care System. The batteries are are good but the lawn mower is made like crap. They use plastic gears with almost no grease so the gears especially the drive gears the one that turns your wheels literally eat itself up. I could understand the plastic gears but why do you put so little Grease on them. Greenworks is owned by the Chinese in Changzhou, China, founded by Yin Chen, Globe Tools Group, Cramer, Powerworks, they also make for Kobolt. I have the 25 inch 80 volt lawn self propelled lawn mower. There are many reviews with the same problem. Good luck finding parts for any green work tool aftermarket support is the worst. Save yourself the headache and save yourself some money reputable brand like Ego, more expensive up front but you will not have expensive repair costs in the future. Their drive system is much better and they use metal gears where it counts.
Aug. 5, 2024 purchased the Greenworks GPW3000 Pro Series Pressure Washer at Lowe's for $436.41. It worked well all summer 2024 & 2025. Winterized it both winters according to greenworks manual. First time to use it this spring, April 2026, the pump started rattling and would loose pressure and then shut down completely. Troubled shoot water source and power source (same sources ive used for 2 seasons). Everything checked out. Called Greenworks on warranty on how to get it repaired. Spoke to two different women. They each wanted me to walk through a "5 minute tech check". When I asked them "who is going to walk me through the check", I was ignored at first. Finally, the first lady told me she was. I asked her if she was a technician to which she ignored. So I explained that I have rebuilt these tri-plex pumps and do not want to mess with this one or it will void my warranty. I explained I could hear the something in the pump rattling. She explained that she still had to do this check. I asked her to just tell me what she was going to have me do because I was not sitting at my pump and I can tell her if I had already performed those checks. She refused to tell me the steps she had to walk me through. So I explained what checks I had done. I told her I had already checked my water source; I checked for an air-lock by priming the pump according to the manual and checked the outlet voltage and amperage. She was adamant that she could not help me "unless you step through the tech check list with the machine with her on the phone". She explained that was their "policy". I told her no where in the warranty does it say that an unqualified person will step me through a tech check on the phone. She hung up on me and switched me to the Greenworks online feedback survey. I filled out their 5 questions. Called back and spoke to another assistant. I got the same results and same response. Same Greenworks survey. Two assistants hanging up on me because I refused to let them ignore me. They demanded that I wasn't listening to them and it was the other way around. Warning: These assistants are NOT trained in technology. The simply follow a written skit. The second lady told me they do not repair their product, they replace them. I asked what do i need to do to my broken Greenworks pressure washer replaced. She stated again that i had to step through a tech check. I told her to let me talk to a technician then. She became argumentative when I was asking legitimate questions that she could not answer. She then accused me of not listening and being argumentative. Their assistants are trained to attempt to flip honest argument into accusing the customer of belligerent arguing. An argument is stating facts. That is what I did, and they have no script to legitimate factual argument. Greenworks is a China built product. I highly advise anyone who is looking for a good pressure washer to not fall for Greenworks price undercutting to just sell their product. I will never purchase another Greenworks product. I said that about Ryobi years ago when I ran into this same thing with their products. Good luckKen
I tried to be good to environment going with the Greenworks lawn mower. Waste of money and my time. Electric may be good for some things but definitely not the lawnmower. I start and the mower stops consistently to be cleaned out and because the electric battery does not hold a long charge. I will be purchasing a zero turn ride on lawn mower that runs on gas. I rather pay a little more to get the job done in a day not four days. I definitely do not recommend you purchase an electric lawnmower. You will definitely regret it, learn from my costly mistake. ..and forget customer service today. Customer Service in the year 2026 is as dead as my electric battery.
This review is of their 3000 psi corded electric pressure washer (GPW3001FCA). I ordered via Amazon. I could not assemble the product because the holes in the front panel did not align with the screw receptacles of the upper handle. Consequently, I had to return it. Very poor manufacturing QC. I wish I could post pictures.
Tried to order a 14inch chain bar on Amazon from Greenworks but Greenworks blocked my address from receiving this at my address. Amazon has delivered here about 35 times in the past 7 months. No Greenworks forced me to buy and ship from them. After discovering I ordered the wrong size I looked at the return. Of the $42 dollars I spent including shipping charges I would receive 12 dollars. Shipping would be $9, so I en up with 3. If it had been through Amazon I would have $0 cost and a full refund which Greenworks is able to avoid. Oh it came by snail mail USPS. Took two weeks.
I ordered a 48V 46cm mower last Friday lunchtime and it was delivered yesterday (Wednesday) lunchtime. The mower and other stuff I ordered arrived perfectly packed and all works perfectly. Unfortunately, just one working day after placing the order I read the Trustpilot reviews. As Greenworks is clearly an established company I didn't feel the need to read reviews before placing the order so should probably not have read them afterwards as the result was I panicked and emailed Greenworks to ask them to either confirm the delivery within 5 working days or cancel the order. I'm left, quite rightly, with egg on my face as everything was delivered within 3 working days. I owe their support department an apology for wasting their time. Great product and service.
I purchased a Greenworks 3000psi GPW3000 pressure washer that doesn't power on. A return/refund or exchange from the retailer where I got it isn't an option, so I contacted Greenworks by phone to ask them about their warranty. They said that they would not be able to exchange or repair it because of the place that I bought it from. Greenworks couldn't guarantee where it came from. But what I don't understand is, if the serial number is good and it's their machine, plus the warranty is still active, why wouldn't they stand behind their product?
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Lawn mowers, pressure washers, blowers, cordless drills and other quality power tools for home and garden by Greenworks.
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