Greenworks PRO 80V 20-Inch Brushless Cordless Snow Blower ThrowerThis product was great for the very short period that it actually worked. Upon receipt the battery provided would not last more than 15 minutes on a full charge. The battery was replaced promptly (great customer service there) with a battery that would actually hold a charge and allow the unit to be used.Here we are in mid February having had the unit for just over 2 months and used it about 10 times during this period.Had a pretty big snowfall yesterday Februrary 18th in Ontario (GTA) 15cm. And guess what!The unit will not turn on. Battery is fully charged and checked terminals with a meter (perfect). Unfortunately the switch (little safety button) that is depressed when pulling up the lever to start the snow blower does not engage properly. So the snow blower wont start.Looking at the manual here is the best part. One of the top items on the list is "The switch is defective" this strongly suggests this is a common and known issue with these products. Called for warranty and the unit has to go to an authorized service depot. Here is the best part. The nearest depot is over 50km away and only open during daytime hours. This is a 1 hour drive with no traffic (mid-day) taking time off work and have to hope for a repair at the same time or early morning or evening a 90 minute drive each way, plus waiting for the repair.So no option to ship the product, no option for some advanced replacement. How a 50km range is "within region" is baffling to me.Needless to say having to take an entire day off work and drive 110KM and hope for a same day repair or take a 2nd day off work is a non-starter.So this snow blower will be tossed in the trash (unfortunate wasted investment) since I stand to lose more than it is worth getting it serviced and I guess I will buy something from a more reputable brand for next season.In any case buyer beware. These are clearly known to fail and there is no proactive method of service such as shipping replacement parts for the defective components.
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