A couple of terrible experiences with their customer service. First, they charged and sent me items I did not order. When I called to return they have a terrible return policy where customers are responsible to pay high costs of return shipping when it was their mistake. Customer service was rude and blames the customer.Second experience was when their lawn mover broke down. It just refused to start although I purchased and switched out multiple batteries. I called customer service, got hung up on multiple times. The interaction with each agent was inconsistent in requesting tons of information about me and the product ( I called in for my dad who doesn't speak much English). They wanted all the serial numbers of the lawn mower, the various batteries, then they want to troubleshoot everything with you (to make matters worse) before they will even move forward with a solution (if they actually do). They may even make you drop off the item for repair but they won't help you unless you go through all their numerous steps in order for the product to meet their warranty requirements. Why not just trust your customer, offer to send the product back, and check it for the product defect issue? A huge waste of time and trust. Buy from a different company if you can! This company does not take care of their loyal customers.
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Lawn mowers, pressure washers, blowers, cordless drills and other quality power tools for home and garden by Greenworks.
