Hard to know where to begin on this! I have bought a riding mower, a snowblower and a self-propelled 22-in lawn mower, all within the past week. I have yet to open them, because I've been so disappointed with the customer service. The problem starts with their online ordering which lacks the ability to cancel an order at any time. I'm waiting for the 22-in self-propelled mower to arrive by FedEx because I have been unable to cancel the order even though I finally was able to reach somebody after more than 48 hours to discuss the problem. It appears that my only choice is to pay $45 and return the mower in its original packaging. A waste of money!I'll know the quality of the product once I unpack them, but the no-return policy on riding mowers is disconcerting. I understand the reason for it, BUT I WOULD NOT BUY DIRECT ON-LINE! It's not much cheaper, and most retailers Have some sort of a return policy. Lowes. Tractor Supply.I'll report back on them after I get them unpacked and running.I can only hope that the Ordering Process is their only weak link.
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Lawn mowers, pressure washers, blowers, cordless drills and other quality power tools for home and garden by Greenworks.
