Greenworks products I have bought have been good, so far (a few months in). The problem I had was when I received the wrong product.. a 40 V hedge trimmer instead of the 24 V I had ordered (all my other tools are 24V so it was unusable.) I could not reach Greenworks to get it swapped: the help and returns page in the UK website goes to some company that says they are no longer part of Greenworks, who have no UK base any more. One query I sent was replied to from Greenworks USA! Three weeks later nothing has happened, nobody got back. In the end I read the delivery label, and realised the error was probably a picking problem at their UK warehousing partners Hacklings in Swindon. So I called Hacklings and gave them a polite earful. At first they wanted to make it Greenworks' problem, but I called back again and insisted it was their mistake to rectify. Eventually they agreed to make the swap. I'm annoyed that I had to do this all myself, and Greenworks were unavailable to help.
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Lawn mowers, pressure washers, blowers, cordless drills and other quality power tools for home and garden by Greenworks.
