I am currently for 6 months in warranty with my items, I did call several times and they just excuse themselves. What is the use of having a 10 years warranty on batteries if they cannot even replace them in time. The chargers are damaged by not using them at all, swear I replaced my charger and it arrived in one month, then I didn't use it for 1 month and I needed it after and and guess what, it was no longer good, it was good when it arrived... I replaced my charger 3 times, batteries is the third time also, just the chainsaw is still intact cus I DID NOT use it excessively ... Worst customer support, worst warranty, worst service.... The product is good only if it works, make some prayers and hope ot wont let you down ... Update reply:22/10/2025I am from Europe, we have Cramer here, but I could not find them on the platform, however, I researched before buying the products and is just that Cramer sells in Europe and Greenworks in America. When I purchased the items, got at that point 10 years warranty for batteries, now they make it 5, but still they do not help me with the warranty. I cannot contact anyone from Cramer personally, just 3 party entities every time. I send already an email to get the money back and return the products, since I cannot use it for over 6 months, and at this point all I have is just the chainsaw, the rest of the items are in warranty for months. The local seller that I bought the full packet (batteries, charger, electric saw) do not even reply to my email, so I will have to send a physical letter with the request of giving the money back, and if not replay within 15 days after I send the letter, I can finally act in court. Thank you for replay on my message, and if there is any possibility to write this review on Cramer, I will do it there and delete this one.
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Lawn mowers, pressure washers, blowers, cordless drills and other quality power tools for home and garden by Greenworks.
