I have amended my review from 1 to 4. I like greenworks tools, however your customer services is appalling. 1. You need to get rid of that Contact form on your website and have a telephone number and live chat that people can contact you on. I had to find the Facebook page that I could message your company on. They were fantastic and I take my hat off to them. However when i finally found out who the currier was I contacted then myself only to find that they had never received the item so it had never left your warehouse. I have no idea why you told me it might take 28 days to investigate the missing item when it took me 20 minutesto find out what happened. At least once I emailed the replies I received from the currier, you quickly emailed me and despatched another item that I have now received. You def need to overhaul your customer services. They seem to be your main problem, and the reason you have so many complaints. The items themselves are excellent, it's a pity the way people can contact you is truly dreadful.
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Lawn mowers, pressure washers, blowers, cordless drills and other quality power tools for home and garden by Greenworks.
