Customer service doesn’t getting any worse than this. Bought a 80V blower which was suppose to be new and when order was paid for showed as a renew. What the hell is a renew well it’s a refurbish after some digging. Called customer service the next morning at 9 am and they advised they don’t accept returns after 30 minutes (shady). I advised him that I wanted a blower but wanted a new one not some garbage someone else sent back. So in essence I was asking to upgrade and pay any difference. He advised me again that because it a renew sale is final. So I asked to speak to a supervisor and waited approx. 5 minutes and the same customer rep advised that he consulted a supervisor and he was sending the order to shipping to cancel and I would receive an email. Well the email I received a couple hours after that advised no returns after 30 minutes smh. So I called back and got another customer service rep and asked her if I could speak to a supervisor. She asked why? I told her why and then she advised me to respond to the email I received as that was the supervisor. She refused to transfer me and wouldn’t give so much as a first name or customer service ID. She basically read from a card the same thing over and over again. I was so confused as to why you would ask me why I wanted to speak to a supervisor if you don’t intend on allowing it. It wouldn’t have all been so bad however they confirmed it wasn’t shipped yet. This is not done yet as I am seeking legal recourse through Better Business Bureau. I wish I would have done more research prior to purchasing here to see all the negative reviews. This company obviously does not stand behind its products otherwise they would have simply replaced their renew with actually what I believed I was purchasing a new one. You will get nowhere with customer service which is a joke to even be called that because you receive no service. They should just let the phone ring as they are wasting your time answering. Good luck if you go down that road.
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Lawn mowers, pressure washers, blowers, cordless drills and other quality power tools for home and garden by Greenworks.
