I wanted to order 24v trapano 60nm from Greenworks IT website without creating an account. I filled my credit card and address details. The recipient name and credit card owner were different. I think because of that reason, the order failed somehow. But, the credit card is still charged. Right now, the company kind of stole 74.99 Euros from us and we don't have any successful order number. For Italy, there is no phone number to contact. The only way to contact them is to fill out a form. I completed the form 3 times so far, and after 10 days, there is still no response. How is this possible? I cannot believe that such a thing happened on a supposedly reliable website. I presume that they will eventually hear my voice but it is a very bad sign that such a thing can happen for a company. Please HELP!Case: 01853791Case: 01848803Case: 01848938Note: Previously, we had bought two more Greenworks tools: a mower and chain saw. We were quite satisfied with them, they are not professional quality level but are enough for us. As we had the batteries already, we thought we could buy the drill from Greenworks too. And, it went extremely disappointing. Previously, we bought the tools from Ebay not from their own website. So, stay away from their own website until they bring updates and improvements.Update: They contacted me after 2 weeks to resolve the issue. Strangely, I have been already refunded my payment, I don't know when/how it happened, it was not the case a week ago. I will make a new order now, it is at least not too bad that they contact back, and they try to solve the issue, but they need to provide more prompt responses and better customer services. My initial review for Greenworks would have been 5 stars, with this incidence it went down to 1, but now I can increase it back to 3 or 4 stars. If they can improve their customer service, it would be 5 stars, and I am satisfied with the products themselves.
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Lawn mowers, pressure washers, blowers, cordless drills and other quality power tools for home and garden by Greenworks.
