I purchased a Greenworks riding mower, expecting a high-quality, reliable product. Instead, I received a mower with multiple defects and have encountered nothing but frustration when dealing with Greenworks customer service.Shortly after purchasing, I noticed several serious issues:Defective electronics, including a faulty operator hours timer that tracks usage even when the mower is not in operation and is simply charging.Uneven cutting performance, with severe scalping and inconsistent mowing results.Missing frame bolts upon delivery, which is a major safety and durability concern.Excessive play in the steering, making the mower difficult to control and reducing precision.I immediately contacted Greenworks, assuming they would stand behind their product and either repair, replace, or refund the mower under [warranty or customer guarantee]. However, instead of addressing these significant defects, they have delayed, ignored, and outright refused to provide a resolution. Despite numerous calls and emails, their customer service has been unhelpful and unwilling to take responsibility.This has been an incredibly frustrating and disappointing experience. A company selling premium-priced equipment should be held accountable for quality control issues, but Greenworks has failed on every level. I strongly advise potential buyers to reconsider before purchasing a Greenworks mower. If they resolve this issue, I am open to updating my review, but as of now, I cannot recommend this company."
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Lawn mowers, pressure washers, blowers, cordless drills and other quality power tools for home and garden by Greenworks.
