We bought this or a similar model several years ago.. The water intake value pulled off. I called and was told the part was not available but to call back in a week. After holding for almost an hour on two occasions, I got a nice person on the phone and asked for pictures, model and serial numbers and to email them back. They said the part was not replaceable but they needed the purchase date to see if it would be a warranted claim. When we finally found the purchase date it was out of warranty. This part is essentially the female end of a hose and the whole unit is now junk because of the failure of a very poorly designed and manufacture part. When they found out the unit was out of warranty, they washed their hands of me. I never asked for anything for free. I just needed help to fix the unit. I was willing to pay. They were unwilling to help. The One Star is for build quality and customer service. The unit, when working, works well.
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Lawn mowers, pressure washers, blowers, cordless drills and other quality power tools for home and garden by Greenworks.
