Order UK11845 - Placed 18th July for hedge trimmer and saw at +£230. Nothing has arrived, unable to contact anyone at greenworks as they have no e-mail or phone number, i've filled in their online contact form 4 times and still no reply. They have taken my money though. The online order shows item is on its way, yet tracking number now showing did not say which courier they use or how to track. I put the number in all the different couriers myself and then found they used DPD and unbelievably their website says item delivered 22nd July but not to my address (which i provided when ordered). Apparently they delivered it to number 9 (i live at number 32). I asked at number 9 and they have received nothing. I called DPD and they said only the seller can raise a complaint and resolve, only Green works have no e-mail or phone number for me to call them! I've again sent all this information via the online contact form, still no replies so basically i have no product and cannot get the item or my money back as Greenworks have no customer service or support. Unbelievably poor service, i'm now seeking legal advice, you have been warned, do not buy anything as no way to either get item or refund that you are owed.
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Lawn mowers, pressure washers, blowers, cordless drills and other quality power tools for home and garden by Greenworks.
