I delt with the customer service people on 4 different calls. All just trying to get a battery charger replaced which was (and still is) under warranty. The charger was included with a mower I purchased last year FROM the GREENWORKS website. They couldn't find my purchase in their system???? So, I was told to provide serial numbers and model numbers for every item included with the mower. (mower, 2 batteries, 1 charger) I happen to be legally-blind so I asked a couple of my friends to help me get the numbers. We were able to get all thenumbers needed EXCEPT the serial number from the mower???? No where to be found! I asked the last customer service rep to send me an email with a pic or detailed instructions where the SN is on the mower. Apparently, they don't know where it is either!!!!! I have received no replacement for my charger and forced to purchase a charger to continue using my mower.
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Lawn mowers, pressure washers, blowers, cordless drills and other quality power tools for home and garden by Greenworks.
