I ordered a protein bar bundle worth £48 on 14th November, but I still haven't received it, even though the payment has been deducted from my account. I've contacted the company multiple times, and a representative informed me that the delay was due to a technical error. I was asked to specify the flavors I ordered, but I still haven't received anything, and my money remains with them. Be cautious, as reaching them is quite challenging; their contact number is non-functional and they don't respond well to emails when the issue is on their end. This is an absolutely unacceptable way to treat a customer. *UPDATE* The representative has now replied with a generic email reiterating the technical error and asking for the flavor details again, which I provided days ago. What is happening with this company? I advise against ordering directly from them due to their apparent issues.
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