Unacceptable customer service.
I attempted to use my earned discount points and pressed redeem, but the amount didn’t deduct from the total. After reaching out via email to inquire about the issue, I received the terms and conditions regarding the discount points, which was completely unhelpful and did not address my original concern. I spend around £1000 annually with this company, which may not seem significant to many, but their customer service is utterly disappointing, and they haven't even responded to my follow-up messages. Going forward, I will be buying from other sellers, and I bid farewell to this brand as a loyal customer.
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