We toured Elan Crown Point with Manuela, and the community itself is beautiful. Before applying, we were upfront about being in an active Chapter 13 bankruptcy and asked whether this would automatically disqualify us. Manuela assured us that credit was only one factor, that other criteria were considered, and that as long as those areas were strong, approval was still possible. She instructed us to submit documentation related to the bankruptcy, which we did—including a full Credit Explanation Letter, which any realtor or lender would recognize as a legitimate supporting document.
After submitting everything, we were denied and were told that, in order to move forward, we needed to contact the credit reporting company to “change” the approval decision. We knew this was incorrect, but we called anyway. As expected, the credit company confirmed they do not—and cannot—change approval decisions. They simply provide the credit report. They also clarified that the denial came solely from the property management team due to the bankruptcy.
This made it clear that Manuela either misunderstood the policy or provided inaccurate guidance, and unfortunately, none of the information she gave us was helpful. We lost the $70 application fees, and now we’re waiting up to 30 days for the $150 security deposit refund to be mailed.
Because the situation felt questionable, I did some research and discovered that Greystar has a long history of similar complaints—prospective residents being misled, denied for unclear reasons, and in some cases never receiving their refunds. At that point, it no longer felt like an isolated issue but part of a larger pattern.
I wasn’t planning to leave a review because the property itself is gorgeous, but after reading so many similar experiences, I felt it was important to share ours. Bankruptcy already carries enough stigma, and most people have no idea what someone may have gone through to get there. Companies like Greystar contribute to that stigma by treating applicants as if their situation is a personal failing rather than a hardship they’ve worked to overcome. And dismissing a formal explanation letter as “not a document” is especially concerning coming from someone who claims to be a realtor.
In the end, we’re actually thankful our application was denied. After reading the many negative reviews, we realized we do not want to experience the issues others have faced. Elan Crown Point is a beautiful community, but if you want to save yourself time and money—and you have a bankruptcy or anything similar—do not apply. Greystar will not work with you, despite what is stated during the tour.
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