This review documents my personal experience with this company and the timeline of my order.
• Order placed: December 20, 2025
• Partial order received: Date unknown for remaining item (never delivered)
• No communication from the company regarding a delay or backorder within the first 30 days.
After waiting nearly two months, I contacted the company.
• February 16, 2026 – Customer service responded stating they had just received a shipment of the item I ordered and that my order would ship immediately.
• February 19, 2026 – I was informed that my order had already shipped and that they were waiting on a tracking number from their fulfillment department.
No tracking number was ever provided and no shipment was received.
• March 5, 2026 – After multiple follow-up emails, the company responded stating that the product had sold out immediately after a restock and that they expected another restock in 2–3 weeks.
This statement conflicts with the February 19 communication indicating that my order had already shipped.
I have requested either delivery of the product or a refund for the undelivered item. At the time of writing this review, the issue has not yet been resolved.
I initially chose to purchase from this company because it promotes itself as a first responder–owned small business, and as a veteran I wanted to support that. I hope the company resolves this matter promptly.
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