Purchased 2 harnesses a year ago. One of them is perfect, the other had a defect in stitching ( the perfect one is large and used on a golden that pulls) the medium one used on a labradoodle that does not pull. The medium one fell apart. One would think Grip Harness would stand by the product, but do NOT be fooled. They do not in anyway stand by the product. Spend your money elsewhere, lots of options with exactly the same design on the market today. Buy from a company that backs their product for longer than 7 days lol. RESPONSE from Vendor "Thank you for contacting us and letting us know. We are truly sorry for the inconvenience. As per our policy, we have a 7-day window from the date of delivery to report any product defects and a 60-day return policy for unused items in their original condition. Unfortunately, since your order was placed in March 2024, it is outside of both the warranty and return period, so we are unable to process a replacement at this time. That being said, we truly value you as a loyal customer and want to make this right in the best way we can. As a gesture of goodwill, we’d be happy to offer you an exclusive 15% discount toward your next GripHarness purchase. If you’d like to proceed, please let us know, and we’ll provide you with your discount code along with a direct link to place the order. We truly appreciate your understanding and your continued trust in our products. If you have any other questions or need further assistance, please don’t hesitate to reach out—we’re here to help."
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