My complaint is similar to others before me. I placed an order for biker shorts and a bralette during their Labor Day weekend sale. The items took 2.5 weeks to ship with no update— I had to reach out to understand why there was a delay. Upon receiving the items, the shorts were fine, but the bralette was so poorly made. There is not enough stitching or elasticity along the chest band to actually hold your chest in, therefore leading to them falling out, and the bra slides up towards your shoulders. I checked their website and there was no return policy listed anywhere. I emailed them to initiate a return and they said because it was purchased during a sale, it could not be returned and I could only receive store credit. As I said, there was no evidence of this policy written anywhere on their site. I confronted them about this and they told me I need to “google groceries return policy” and that would take me to their return page. They also sent me a link. However, this page is nowhere to be found or directly linked on their website. I asked them how they think this is an appropriate way to operate— telling customers to “google the return policy” instead of beingtransparent, and making customers jump through hoops to learn about returns. If an item will not be refundable, it should be clearly stated on the product page or at the time of purchase (as most reputable companies do). Each of their email responses was incredibly aloof and unhelpful. They do not care that they are scamming people and selling poorly made products. Every time I check the website, there is some other kind of sale occurring, therefore perpetually trapping customers in the same scheme of no refunds. I am extremely disappointed and advise anyone to avoid this company entirely.
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Eco-friendly California-based fashion apparel brand. Made in U.S.A. with organic fabric and non-toxic dyes. Sexy and comfortable women's and men's clothing
