groceriesapparel.com

Needs improvement

*UPDATE - 9/23/24I finally received a full refund, thankfully. Their turnover time appears to be about a month for any transaction. Their company and products align with what I would like to support. Hopefully they are able to streamline their operations.*Similar experience as others have expressed. This company is very slow, unorganized, and seemingly, unfortunately, shady. I ordered 3 pairs of leggings and it took almost a month to receive them. They were of poor quality and too big overall, especially in the waist. So I immediately requested a return. A label was provided by the company via email, and I sent the items back. I assumed a confirmation or some sort of correspondence would follow, but nothing. USPS tracking shows the item was delivered to them 3 days after I mailed it. It’s been 3 weeks and no updates, no refund has been issued. No response to my email requesting the status of my return/refund. I disputed the charge with PayPal and was denied because “it has been more than 30 days since the item was received”. It has NOT been more than 30 days, and it is also disappointing that it seems as though PayPal does not have actual human beings review their disputes. According to the date that the order was PLACED, it is past 30 days, but the order was not received until almost a MONTH later, and I returned it promptly after receiving the shipping label. This company purposely drags their feet, knowing that it could aid in disputes resulting in their favor. I hope that others considering purchasing from this company come here first. Had I done so, I would have avoided them. There are many other companies that offer much higher quality products, that are ethical and honest. I will be calling my bank to dispute the charge, where I’ll be able to speak with an actual person to hopefully get my money refunded.

Date of experience: Sep 07, 2024